Frequently Asked Questions

FAQs

🛒 Ordering & Process

Can I buy products directly on your website?
No. We do not accept online payments or feature a direct checkout on this platform. Our website acts exclusively as a premium digital showroom. To purchase any product, simply click the inquiry button or complete our trade contact form, and we will process your order manually.

How do I place an order?

Browse our categories, note the items you need, and submit your requirements via our contact form. Our team will email you a formal written quotation or pro-forma invoice with payment instructions.

Do you sell to businesses or the public?
We supply premium wholesale products to businesses (B2B) and can also accommodate individual retail customers (B2C) looking to purchase via our manual ordering process.

💳 Prices & Payment

How do I pay for my order if there is no checkout?

Once you approve the quotation we email to you, you can pay securely via a direct bank transfer (BACS) or using the official, secure payment link attached to your electronic invoice.

Are your prices inclusive of VAT?
Website listings are guide prices. Final wholesale and commercial quotes will break down the item costs and add VAT at the standard UK rate where applicable.

 🚚 Shipping & Returns

Where do you ship, and how much is delivery?

We deliver across the UK. Because we don't use a generic checkout, we calculate exact shipping costs based on the physical size of your specific order, ensuring you get the fairest rate on your quote.

What happens if my order arrives damaged?

Please inspect your delivery immediately. Because we deal in premium batches, you must report any discrepancies or transit damage to our email within 48 hours of delivery with photos so we can issue a replacement or credit.